Shipping & Returns
We charge a flat rate shipping charge of $4 when you spend at least $24. We offer free shipping on any order over $25 (so long as expedited shipping is not selected). Shipments are expected to arrive within 3-5 business days from the shipping date. Shipments are fulfilled Monday thru Friday during normal business hours (Central Standard Time) excluding major holidays. All orders received after 11 am CST will be fulfilled and shipped on the following business day.
Unfortunately, we do not offer to ship Alaska or Hawaii at this time. We are also, unable to offer international shipping at this time.
Approved returns processed within 30 days of initial receipt are not subject to a restocking fee (customer is responsible for return shipping). A 20% restocking fee will be applied to returns received 31-59 days after initial receipt. Returns for orders over 60 days will not be processed. Restocking fees & return policies may vary for items shipped directly from the manufacturer/drop-ship. Exceptions to this return policy include custom-ordered items (for which no returns are accepted). All Returns must be New and Unused (returns must be still in original packaging, and in saleable condition.). You must receive a Return Authorization Number (RA#) from Universal College of Healing Arts prior to sending your return.
Regardless of the reason, all returns MUST be processed through Customer Service. Items returned without an RA# printed on the outside of the shipping box will be returned to the customer.
To help us better assist you; please call 402-370-9164 to prearrange your return. If you have a problem or any questions about a product under warranty, please call us for further assistance.
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
Call 1-402-370-9164 and ask for Customer Care Representative. After speaking with a representative, you will be issued an RA#. YOU MUST RECEIVE an RA# before sending back a product.
Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
Using a good carton, return package via insured US Mail, UPS or FEDEX.
Send returns to:
Universal College of Healing Arts
8702 N 30th Street
Omaha, NE 68112
Keep a record of shipment until you have received credit or replacement merchandise.
We do not offer complimentary return shipping at this time.
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit without proof of tracking. Packages must be postmarked within 30 days of purchase.